311 Service Requests

The Boston Archive

Dataset

311 Service Requests

This data set includes all channels of engagement in which a service request is created. Refer to this link to learn more about BOS:311: https://www.cityofboston.gov/311/ ### LOOKING FOR CASE UPDATES? - If your case number is a 12-digit number, click…

Dataset

Publisher: Boston 311
Spatial coverage: all
Fields: 28
Keywords: 311, CRM, Case management, city services, code enforcement, inspectional services, isd, maintenance, park trees, parking, parks, pothole, public works, recycling, repairs, sidewalk, snow, street lights, street signs, street sweeping, street trees, streets, traffic, transportation, trash
Publisher's page: https://data.boston.gov/dataset/311-service-requests

Artifacts

“Preserved” means the archive holds the bytes and their digest. “Referenced” means it holds the record of them and nothing more. The archive does not claim a holding it cannot prove.

Format	Preservation	Size	Digest	Source
CSV	preserved	16967803	`626b237404f4bb200c991304b73298cb980133b7f54d4782b47fe8109ea14545`	source
CSV	unavailable	99027810	`—`	source
CSV	unavailable	161977744	`—`	source
CSV	unavailable	185111362	`—`	source
CSV	unavailable	187277286	`—`	source
CSV	unavailable	160616057	`—`	source
CSV	unavailable	158620523	`—`	source
CSV	unavailable	136138580	`—`	source
CSV	unavailable	138345461	`—`	source
CSV	unavailable	141647073	`—`	source
CSV	unavailable	135912768	`—`	source
CSV	unavailable	115009036	`—`	source
CSV	unavailable	108259676	`—`	source
CSV	unavailable	71119554	`—`	source
CSV	unavailable	70256878	`—`	source
CSV	unavailable	57810574	`—`	source
CSV	preserved	27975690	`070956fd620a6b6f8ffa082330d9057763716bb5894eef90ef5da39d2694e635`	source
PDF	preserved	88578	`57a8e6a4d6c9a520533f3b554c65bc0d7784690b7fee660f088a2f02ca7f6bce`	source
PDF	preserved	170199	`10b74d64e91c194d32fe73963b7aa9aff07b90e0a65a2206588b98a458d5966c`	source

Column dictionary

The publisher's own dictionary, preserved verbatim. The archive does not reword a schema into its own vocabulary — how the publisher named a column is evidence about the publisher.

Column	Type	Description
`case_id`	text
`open_date`	text
`case_topic`	text
`service_name`	text
`assigned_department`	text
`assigned_team`	text
`case_status`	text
`closure_reason`	text
`closure_comments`	text
`close_date`	text
`target_close_date`	text
`on_time`	text
`report_source`	text
`full_address`	text
`street_number`	text
`street_name`	text
`zip_code`	text
`neighborhood`	text
`public_works_district`	text
`city_council_district`	text
`fire_district`	text
`police_district`	text
`ward`	text
`precinct`	text
`submitted_photo`	text
`closed_photo`	text
`longitude`	text
`latitude`	text

The complete dictionary, exactly as the publisher words it, is served as its own holding at /asset/4b6380e49bfd8f3d92212c51799374b5/311-service-requests-columns.json — 1995 bytes, SHA-256 4b6380e49bfd8f3d…, under Open Data Commons Public Domain Dedication and Licence (PDDL) 1.0.

Questions this record answers

Each answer is composed only from fields this record carries, and names the attestation for what it says. A question the record cannot answer from its own attested content is not asked here. Where a boundary is described as official it was promulgated by an authority with the power to draw it and is not amended by anything on the vernacular layer; where it is described as vernacular it is held by attestation alone and amends no official boundary.

Who publishes 311 Service Requests, and under what license?

Boston 311 publishes it. The archive accessioned it under Open Data Commons Public Domain Dedication and Licence (PDDL) 1.0 (public domain), and holds the publisher's own column dictionary verbatim rather than reworded into the archive's vocabulary — how a publisher names a column is evidence about the publisher.